Privacy Policy
RTORM is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website.
1. Information We Collect
We collect information that you provide directly to us when you create an account, place an order, or contact us. This information may include:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order status and customer service inquiries
- Improve our website and customer experience
- Send promotional materials and offers (if you have opted in)
3. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with:
- Service providers who help us with payment processing, shipping, and marketing
- Legal authorities if required by law
4. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt-out of receiving promotional communications at any time
- Request a copy of the information we hold about you
6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of the website constitutes your acceptance of the revised policy.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please visit our Contact Us page or email us at mailatrtorm@gmail.com.
Frequently asked questions
Here are some common questions about our company.
You can reach our customer support team by visiting our Contact Us page or emailing mailatrtorm@gmail.com. Our dedicated team is available during business hours to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We offer a 3-day return and exchange policy. Items must be unused, in original condition, and include proof of purchase.
- Returns: Visit our Contact Us page and email RETURN as the subject. Refunds are processed within 5-7 business days after receiving the item.
- Exchanges: For size or product exchanges, email EXCHANGE as the subject via the Contact Us page. Subject to availability.
For assistance, contact our support team.